Selling food online and for delivery

Register the food business

Official guidance includes businesses that sell food online or through distance selling. A new food business should register with its local authority in time, even when customers never visit the premises.

If an existing business begins delivery, review the food-safety system for the new risks created by taking orders, packing meals and transporting them.

Make the online offer clear

Customers should be able to understand what is being sold, the quantity, price and relevant allergen information. Keep Menu Item descriptions accurate and update them when a recipe, portion, price or availability changes.

Only offer delivery, collection or another service when the business can actually provide it for the selected place and time.

Provide allergen information twice

For delivery and takeaway food ordered online or by phone, the FSA says allergen information must be available before the purchase is completed and when the food is delivered. Written information at both stages is the FSA’s advice.

Keep each packed order identifiable. If an order includes a special allergy request, make sure the correct container is clearly marked and protected from cross-contamination.

Pack and transport food safely

Food must reach the customer safe and fit to eat. Use suitable food-safe containers that prevent contamination. Keep raw and ready-to-eat food apart, and use appropriate insulated or temperature-controlled transport for chilled, frozen or hot food.

• Choose packaging that protects the food and closes securely.
• Plan delivery times and distances around safe temperature control.
• Keep the vehicle and reusable delivery equipment clean.
• Separate food from chemicals, personal items and anything that could contaminate it.
• Record the controls used in the food-safety system.

Keep responsibility clear

A marketplace can help customers discover and order food, but the food business remains responsible for its food, information and fulfilment. On CookSocket, Hosts must keep Listing, Menu, allergen, availability and service information accurate and follow the rules that apply to their business.

Check before taking the first order

• Registration and any other required permissions are in place.
• The online menu matches current recipes, portions, prices and allergens.
• The food-safety system covers ordering, packing and transport.
• Delivery containers and temperature controls have been tested.
• Customers know how to raise an allergen question before purchase.
• The business can fulfil only the locations and times it publishes.